Akken

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Freqently Asked Questions



Company Information


Akken Staffing Information


Technology & Security


Training, Support and Data Migration




Company Information

How long has Akken been in business?
Akken was founded in March of 2005.


What type of businesses use Akken Staffing?
Staffing, recruiting and consulting companies. We've helped hundreds of companies meet the needs of their evolving businesses, from start-ups to long-time established industry leaders. Read our client testimonials.


Is Akken a member of the Better Business Bureau (BBB)?
Yes, Akken is a BBB Accredited Business and BBB Online Program member. We are committed to and believe in operating by sound ethical standards with all our clients, partners, prospect, and vendors. You can view our profile at the www.bbb.org website.


How is Akken funded?
We have raised more than $8 million to date from angel investors.




Akken Staffing Information

Can your software connect with my website?
Yes, Akken has an Application Program Interface (API) that connects your Akken Staffing account to your website for job posting, candidate applications, client login and employee self service.


How much does the system cost?
Currently Akken Staffing is available in three user editions ranging from $89-$129 per user per month. See Editions & Pricing for more information.




Technology & Security

What technology is your software built on?
Akken Staffing is built on the Open Source LAMP stack (Linux, Apache, MySQL, PHP). technologies. View our Technology page for more information.


Is Akken Staffing Client-server, Thin-Client or Web-based?
Akken Staffing is 100% web-based, delivered via Software as a Service. There are no software downloads or installation required. All you need is a computer, internet connection and a web browser. Learn more about Software-as-a-Service.


What security measures does Akken have to protect my data?
We have put strong measures in place to ensure your information is secure at all times. Our servers are hosted and maintained in a Tier IV, SAS 70 Type II certified AT&T data center located in the U.S. This is the highest level of security available. View our Security & Data Protection policies for more information.


Can Akken staff see my private company information?
No. Your information is secure and cannot be viewed by any employee of Akken. If you need any assistance with your Akken Staffing account you can temporarily give access for our Customer Success team to assist you.


How reliable is your service?
With Akken, you never have to worry about downtime. We provide the highest uptime guarantee in the industry - 99.97% 24 hours a day, 7 days a week, 365 days a year.


Who owns my data?
You do! Even though information is hosted with us, your data is your asset. We don't own or take rights for any of our customer's proprietary and confidential property. If you decide to leave for whatever reason, we provide your information in a common format at no additional charge.


Will I get upgrades? How often?
Akken has free, scheduled upgrades every 3-6 weeks. Our automatic and seamless updates allow you to use new features and functions right way, improving user experience and eliminating further training.


How do I backup my data?
With Akken you never need to back up your data - it is backed up daily for you at our secure hosting center. You can export information whenever you please through the interface as well.


Can I retrieve my data if I decide to stop using Akken Staffing?
Yes of course. We never hold your data "hostage" like many other providers. Akken will provide your information in a common format at no additional charge.




Training, Support and Data Migration

What type of training do you offer?
We have a proven training process that includes a combination of personalized, one-on-one training, live group training sessions, an extensive user help guide as well as self-paced training videos. All training is included.


What level of support does Akken offer?
We have a dedicated Customer Success team devoted to helping your business succeed. You get unlimited email and phone support included.


I am looking to import my data from my existing software to Akken Staffing, do you offer data migration services?
We've converted data from virtually every system available. Our migration team help you every step of the way, from an initial call to determine your needs through implementation and going live.



Can't find the answer to your question? Contact us at 1-866-590-6695 or sales@akken.com.






 
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