We offer dedicated training and support for everyone

Akken understands how important timely and effective customer support is to your business. You simply can't wait for days to get answers when making that next placement is on the line. That's why we have a dedicated Customer Success Team to help all our clients succeed. Our experienced team is with you every step of the way, from that first call to discuss your business process to checking in with you to make sure your needs are being met.

• Quick-response email

  Have a technical support question? Email us at customersuccess@akken.com and you'll get a friendly and helpful reply quickly from one of our dedicated Customer Success Team members
  
  

• No waiting policy

  Call us at 1-866-590-6695 ext 3 during the hours of 8:30am-5:30pm EST and our Customer Success Team located in our New Hampshire office will be available to take your call. No ticketing systems or long hold times
  
  

• Help Center

  Unlimited access to "How To" guides and training videos from our online Help Center
  
  

• Training for success

  When you come on board with Akken, we set you up for success by designing a training program that fits your business process. We also have training webinars every week and online training videos so you can learn at your own pace
  
  

• Updates on the web

  Stay up to date by following Akken's Twitter feed. We post announcements about new features, product updates, and other changes, as well as helpful articles and company information. Follow us on Twitter
  
  

• Send us your great ideas

  Your success is most important to us. More than 75% of enhancements are driven from user feedback. Any time you have a great idea, send your comments to greatideas@akken.com