"We are impressed with the service that the Akken support team has been providing. Not only is the team incredibly responsive and available, but they are also fun to work with!"
Our goal is to help you succeed
We offer dedicated training and support for everyone
Akken understands how important timely and effective customer support is to your business. You simply can't wait for days to get answers when making that next placement is on the line. That's why we have a dedicated Customer Success Team to help all our clients succeed. Our experienced team is with you every step of the way, from that first call to discuss your business process to checking in with you to make sure your needs are being met.
Quick-response email
Have a technical support question? Email us at customersuccess@akken.com and you'll get a friendly and helpful reply quickly from one of our dedicated Customer Success Team membersNo waiting policy
Call us at 1-866-590-6695 ext 3 during the hours of 8:30am-5:30pm EST and our Customer Success Team located in our New Hampshire office will be available to take your call. No ticketing systems or long hold timesHelp Center
Unlimited access to "How To" guides and training videos from our online Help CenterTraining for success
When you come on board with Akken, we set you up for success by designing a training program that fits your business process. We also have training webinars every week and online training videos so you can learn at your own paceUpdates on the web
Stay up to date by following Akken's Twitter feed. We post announcements about new features, product updates, and other changes, as well as helpful articles and company information. Follow us on TwitterSend us your great ideas
Your success is most important to us. More than 75% of enhancements are driven from user feedback. Any time you have a great idea, send your comments to greatideas@akken.com
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Deb Schneider, Crossfire Group LLC
